Terms & Conditions

All orders are accepted strictly in accordance with our Terms of Business and Conditions of Sale as below.

DEFINITIONS.

“The Customer” is the person, firm, corporate or public body hiring or purchasing the goods. Any person purporting to act on behalf of The Customer shall also be bound by the terms and conditions of sale. “The Supplier” is Robolights Limited. “The Goods” shall mean components, equipment or other items or services sold or hired by Robolights Limited. “Consequential Loss” shall mean loss of profits, contacts or damages whatsoever. These Terms and Conditions shall be interpreted and applied in accordance with English law and the parties to any contract agree to submit to the exclusive jurisdiction of the English Courts.

  1. GENERAL
    All orders are accepted and goods supplied subject to our current prices and the following express terms and conditions. These conditions may not be modified or varied unless The Supplier agrees to this in writing.
  2. PRICES
    All prices quoted are strictly net and Value Added Tax will be charged at the appropriate rate at the time of invoicing. Whilst every endeavour will be made to maintain the prices quoted The Supplier reserves the right to effect changes without prior notice.
  3. QUOTATIONS 
    Quotation's are dated and are valid for 30 days from that date, unless otherwise stated.
  4. AVAILABILITY
    The Supplier will use its best endeavours to deliver by the date specified or agreed but shall be under no liability whatsoever for delay or the Consequential Losses however caused.
  5. SUPPLY OF GOODS
    The Supplier reserves the right to cease or suspend the supply of goods at its absolute discretion should payments to The Supplier become overdue.
  6. CHANGE OF PRODUCT SPECIFICATION
    In the pursuit of continual improvement The Supplier reserves the right to make design changes to products and goods without prior notification but will endeavour to inform The Customer of such changes as soon as they occur.
  7. DELIVERY
    The Supplier will use its best endeavours to meet delivery requirements but will not be liable for any consequential losses resulting from failure to do so and failure to meet a delivery date shall not prejudice any contract with regards to further deliveries.
  8. DELIVERY CHARGES
    Unless quoted otherwise delivery charges will be invoiced at the time of the despatch of any goods.
  9. SCHEDULED DELIVERY
    Customers placing orders with The Supplier on a call off or schedule basis must accept delivery of the total order within one year of the date of order. Customers wishing to cancel a call off scheduled order will be invoiced 25% of the cost of the goods involved. No cancellation or suspension of delivery can be made by the Customer in respect of non-stock items purchased or manufactured specifically to a Customer's order or requirements.
  10. SHORTAGES
    Any shortage in delivery must be notified both to The Supplier and the Carrier where applicable within three days of receipt of the goods or in cases of non-delivery, as soon as possible, but no later than 7 days after receipt of invoice.
  11. PRODUCT LIABILITY / WARRANTY
    The Suppliers liability for any defective goods shall be limited to and in no case exceed:- any manufacturers warranty sold with the goods, or, replacement or repair of defective goods, or, at the Suppliers discretion a refund of the price of the goods. No liability shall result from goods that have been used by the Customer in any way at variance with instructions from The Supplier or manufacturer of the goods.
  12. DEFECTIVE GOODS
    In the case of any claim of faulty or defective goods The Customer must inform The Supplier immediately quoting an appropriate invoice number and / or delivery note number and date of purchase. The alleged defective goods must be returned to The Supplier carriage paid whereupon they will be inspected. Any claim of defective of faulty goods will be dealt with in accordance with 12 provided that after examination by The Supplier the alleged defect exists and has not been caused by miss-use, neglect, method of storage, faulty installation, handling, testing or repair, or by alteration or accident.
  13. RETURNS
    Goods returned Not Wanted, Incorrectly Ordered, or Duplicated Orders will be subject to a 20% re stocking charge. Goods returned must be in their original packaging. Returns will not be accepted after 14 days following receipt unless authorised in writing by The Supplier. Goods purchased specifically to Customers requirements by The Supplier cannot be accepted for return.
  14. PAYMENT TERMS
    Where credit facilities have been agreed between The Customer and The Supplier all invoices must be paid within 30 days of the invoice date. When credit facilities are not established or whilst credit applications are being processed goods and services will be supplied on a Pro forma basis only with full payment being required prior to the supply of any goods or services. The Supplier reserves the right to charge interest at 8% above the Bank of England base rate on overdue accounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
  15. OWNERSHIP AND TITLE 
    Ownership and title in the Goods shall remain with The Supplier until such time as The Customer has made full and final payment of all monies owed to the Supplier in respect of goods and services supplied under any contract.
  16. PATENTS AND COPYRIGHT 
    Products offered for sale and supplied by The Supplier may be the subject of Patents or other such protective devices. The Supplier retains full copyright in respect of publications, drawings and plans. No part of them may be reproduced, transmitted or stored in retrieval systems in any form without prior permission.