FAQ

Looking for a specialist supplier who understands your needs and speaks your language?

We work with all our clients, to design and build high quality solutions which exactly fit the bill. Contact us now to discuss your project, specification or brief.

Why Robolights?

In 1989 while working as a Theatre Electrician, Julian Baycock, now our Technical Director formed Robolights to design, develop and manufacture remote controlled stage lighting fixtures and colour scrollers. New ideas developed into several products over the years and now we manufacture wide range of our own designs and produce bespoke items for our clients around the world.

What services do you provide?

As a company our roots are firmly within the theatre and live events industry with most of our staff having worked on many shows in various venues over the years, so we fully understand the needs of the people we work with. We enjoy working closely with our customers, sharing our extensive knowledge to come up with the right solution for them. We always strive to deliver excellent service to our customers & suppliers both large and small.

What products do you offer?

We have a wide range of products available from stock and they are all designed and chosen carefully to give a high quality and cost effective solution to your needs. We aim to keep all of the items you see on our Website in stock but for some larger orders we may occasionally need to source additional stock from our manufacturers. If this is the case we will advise the lead-time when you place your order.

Do you offer bespoke solutions?

A large part of our business is the design and manufacture of bespoke and customised products. We work closely with end users, Consultants, System Integrators and designers to produce the products they need and can take your ideas from concept to reality. Contact us by email at sales@robolights.co.uk, phone +44 (0) 1392 823040, or via our enquiry form and we will be pleased to help.

What are your opening hours?

Our offices are open between 9:00 and 17:30 Monday to Friday and our web shop is available 24 hours a day.

What is your delivery policy?

Customer orders for stock items received by 15:00 GMT Monday to Friday will be shipped the same day. Standard delivery service is the next working day throughout the UK mainland, and for security all shipments are tracked and deliveries will require a signature on receipt.

Do you offer specialised delivery?

If timed or weekend delivery is required we will advise you of the most cost effective shipping method at the time of ordering which will depend on how quickly the goods need to be delivered, and the weight and dimensions of the consignment.

Do you ship outside the UK?

For all overseas customers we will advise you of the most cost effective shipping method at the time of ordering which will depend on how quickly the goods need to be delivered, and the weight and dimensions of the consignment. Alternatively, arrangements can be made for your own or preferred shipper to collect from our stores on an Ex-Works basis.

Am I able to cancel my order?

If you should need to cancel your order prior to us dispatching any goods there will be no charge, please note that this only applies to orders for our normal stock items. Any non-standard item purchased specifically to your requirements cannot be cancelled once ordered.

Do you have a returns/refund policy?

Should you want to return any goods that have been incorrectly ordered by yourself then we do charge a 20% restocking fee. Please note that any returned goods must be undamaged and in the original packaging. We can only accept returned items up to 14 days from the time they were delivered to you. Provided items are returned in accordance with the above, we will then pay a refund for the value of the goods.

In the unlikely event that you feel we have shipped you any defective item you must advise us within 14 days of receipt. Our policy is to ask that the faulty item be returned to us for examination whereupon we will inspect it and provided that any defect is not as a result of miss-use, neglect, method of storage, faulty installation, poor handling, testing, repair, alteration or accident we will at our discretion replace the item or refund the sum paid for the item.

What payments do you accept?

Our webshop checkout accepts all major credit cards using Sage Pay and PayPal plug-ins and for all customers our terms are payment with order. For direct sales outside of the Web shop we accept payment by credit card over the phone or by bank transfer. Please note we only accept payment in £GBP and all payments must be in full, excluding any transaction charges that your bank may levy.